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Shipment

When can I expect my order?

If the item is in stock, it will be delivered within 3 business days. As soon as your order is processed, you will receive an email update of your order status. Your order is then sent to our warehouse and processed there. When the package is shipped, you will receive the shipping confirmation. With this confirmation, you can track the package online and you will receive a notification when your order is delivered.

When do I pay shipping costs?

Shipping costs are € 4 for shipments within the Netherlands, to Belgium, Germany and France. For orders over € 200, there are no shipping costs.

Missed delivery

You will receive a note that you were not at home in your mailbox. On the note is a code and with this code you can choose a new delivery time/place. For all questions regarding the delivery of your package, you can contact the Post service.

Do you ship abroad?

In many cases sending the order abroad is possible. For shipments abroad use DHL. Below you will find more information about the delivery time and shipping costs for shipments abroad:

Germany:Delivery time 1-2 business days. Shipping costs € 4 for an order value up to € 200,-.
France:Delivery time 1-3 business days. Shipping costs € 4 for an order value up to € 200,-.
Austria:Delivery time 1-3 business days. Shipping costs € 4 for an order value up to € 200.-.
Luxembourg:Delivery time 1-2 business days Shipping costs € 4 for an order value up to € 200.-.
Switserland:Delivery time 1-2 business days. Shipping costs CHF 4 for an order value up to CHF 200,-.
Liechtenstein:Delivery time 1-2 business days. Shipping costs CHF 4 for an order value up to CHF 200.-.
DHL Zone 1:Delivery time 2-4 business days. Shipping costs € 12,- for a package up to 5 kg or € 15,- for a package heavier than 5 kg
DHL Zone 2:Delivery time 2-4 business days. Shipping costs € 13,- for a package up to 5 kg or € 16,- for a package heavier than 5 kg.
DHL Zone 3:Delivery time 2-6 businessg days. Shipping costs € 20,- for a package up to 5 kg or € 26,- for a package heavier than 5 kg.

DHL Zone 1: Andorra - Denmark - Hungary - Italy - Monaco - Poland - San Marino - Slovakia - Slovenia - Spain - Czech Republic - Vatican City - Sweden
DHL Zone 2: Bulgaria - Cyprus - Estonia - Finland - Greece - Ireland - Croatia - Latvia - Lithuania - Malta - Portugal - Romania
DHL Zone 3: Albania - Bosnia and Herzegovina - Iceland - Macedonia - Moldova - Montenegro - Norway - Serbia - Ukraine - Belarus

All the above amounts include VAT.

The shipment is incomplete or damaged

Despite the fact that the products are packed with care, it is possible that the shipment is received incomplete and/or damaged. To solve this as quickly as possible, our customer service would like to receive more information.

We request that you take clear pictures of:
• The box
• Content
• The damage

You can send the photos to: [email protected].
Please state the customer number and accompanying text.

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