Frequently Asked Questions

Our Available Payment methods

The following payment methods are available in our webshop:

Bank transfer:
The order-amount can be transferred to the IBAN account number NL 88 RABO 0111 5968 74 of Clean Air Optima Int. BV in Hengelo.
State the order number and your customer number. You will receive all necessary information in the order confirmation

Creditcard:
Payment can be made with the following credit cards: Visa, MasterCard, Maestro. The credit card details can be entered safely via a secure SSL procedure.

PayPal:
Pay quickly and easily via your PayPal account which is linked to your bank account or credit card.

SEPA credit transfer
SEPA (Single Euro Payments Area) is a cooperation between the European Union and European banks and makes payment transactions in Europe easier. A SEPA transfer allows you to make a payment via bank transfer.

Payment failed or declined

If the payment has failed, we advise you to check whether the amount has been debited from the account. If this is not the case, the order can be placed again. Please contact our customer service if the amount has been debited but you have not received an order confirmation.

Can't place the order? Our customer service will be happy to assist you.

When can I expect my order?

If the item is in stock, it will be delivered within 3 business days. As soon as your order is processed, you will receive an email update of your order status. Your order is then sent to our warehouse and processed there. When the package is shipped, you will receive the shipping confirmation. With this confirmation, you can track the package online and you will receive a notification when your order is delivered.

When do I pay shipping costs?

The shipping costs are € 4,- for shipments within the Netherlands, to Belgium, Germany and France. For orders over € 200,- you do not pay any shipping costs.

Do you ship abroad?

In many cases sending the order abroad is possible. For shipments abroad use DHL. Below you will find more information about the delivery time and shipping costs for shipments abroad:

Germany: Delivery time 1-2 business days. Shipping costs € 4 for an order value up to € 200,-.
France: Delivery time 1-3 business days. Shipping costs € 4 for an order value up to € 200,-.
Austria: Delivery time 1-3 business days. Shipping costs € 4 for an order value up to € 200.-.
Luxembourg: Delivery time 1-2 business days Shipping costs € 4 for an order value up to € 200.-.
Switserland: Delivery time 1-2 business days. Shipping costs CHF 4 for an order value up to CHF 200,-.
Liechtenstein: Delivery time 1-2 business days. Shipping costs CHF 4 for an order value up to CHF 200.-.
DHL Zone 1: Delivery time 2-4 business days. Shipping costs € 12,- for a package up to 5 kg or € 15,- for a package heavier than 5 kg
DHL Zone 2: Delivery time 2-4 business days. Shipping costs € 13,- for a package up to 5 kg or € 16,- for a package heavier than 5 kg.
DHL Zone 3: Delivery time 2-6 businessg days. Shipping costs € 20,- for a package up to 5 kg or € 26,- for a package heavier than 5 kg.

DHL Zone 1: Andorra - Denmark - Hungary - Italy - Monaco - Poland - San Marino - Slovakia - Slovenia - Spain - Czech Republic - Vatican City - Sweden
DHL Zone 2: Bulgaria - Cyprus - Estonia - Finland - Greece - Ireland - Croatia - Latvia - Lithuania - Malta - Portugal - Romania
DHL Zone 3: Albania - Bosnia and Herzegovina - Iceland - Macedonia - Moldova - Montenegro - Norway - Serbia - Ukraine - Belarus

All the above amounts include VAT.

What to do if a product is defective?

If an item is defective, you can report the return form. After sending the contact request, you will receive further instructions by e-mail.

Can I return an item?

When you place an order with us, you have the right to return the order within 30 days. The withdrawal period expires 30 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good. In order to exercise the right of withdrawal, you must inform us by means of a statement (for example, in writing, by post, fax or e-mail) that you are withdrawing from the contract. You can also register a return via the return form.